Privacy Policy

1. Introduction

Grizzly Getaway, located in Big Bear, CA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you book a stay with us.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, and phone number
• Booking Details: Check-in/check-out dates, number of guests, and special requests
• Payment Information: Processed securely through Stripe; we do not store full credit card details
• Communication Records: Messages and inquiries sent through our contact form or email

3. How We Use Your Information

We use your information for the following purposes:

• Processing and confirming your booking
• Sending booking confirmations and reminders
• Responding to your inquiries and support requests
• Improving our services and user experience
• Complying with legal obligations
• Preventing fraud and ensuring property security

4. Third-Party Services

We use the following third-party services to operate our booking platform:

• Stripe: Payment processing. Your payment information is handled securely by Stripe and is subject to their privacy policy.
• Resend: Email delivery for booking confirmations and communications.
• Twilio: SMS notifications for booking reminders and updates.

These third parties are contractually obligated to use your information only as necessary to provide services to us.

5. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, though this may affect your ability to use certain features.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking information is retained for at least 3 years for accounting and legal compliance. You may request deletion of your data at any time by contacting us at questions@grizzlygetaway.co.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption and secure server protocols. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at questions@grizzlygetaway.co.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at questions@grizzlygetaway.co.